Terms of sale

Last updated: 18 October 2026

This is a translation of the Swedish terms (Köpvillkor). If the two versions differ, the Swedish version applies.

These terms apply when you shop in Welmira's online store. Please read them before you order. By placing an order you accept these terms. Nothing here limits the rights you have as a consumer under mandatory law.

1. Who you buy from

Welmira · hello@welmira.com · Stockholm, Sweden

2. The product

We sell one product: Welmira Copper Peptide Serum (Kopparpeptidserum), 15 ml in a clear airless bottle. It is a cosmetic product for external use on the face and neck. It is not a medicine and is not intended to prevent, treat or cure any disease.

3. Prices

The price is 399 SEK. All prices are in Swedish kronor (SEK) and include VAT. Always free shipping within Sweden. If a price is obviously wrong, we may correct it. We will then contact you before the order is processed, and you can cancel free of charge.

4. Ordering and order confirmation

You order by completing checkout. You then receive an order confirmation by email. The agreement becomes binding when we have confirmed your order. Please check that the details in the confirmation are correct and let us know straight away if anything is wrong. Products marked as sold out or "Coming soon" cannot be ordered.

5. Payment

You pay through Shopify checkout by card, Klarna, Swish or any other payment method shown at checkout. Payments are handled by the payment provider, and Klarna's own terms also apply when you pay with Klarna. Welmira never stores your full card details.

6. Delivery

We only deliver to addresses in Sweden. Always free shipping. We deliver within 2 days.

We ship from Sweden once payment is confirmed, by tracked parcel and cool-packed when needed. Tracking details are sent by email. Responsibility for the goods passes to you when you, or someone you have designated, receive the parcel.

When your parcel arrives: unpack it and put the serum in the fridge.

7. If delivery is delayed

If your delivery is delayed, or a product cannot be delivered, we will tell you as soon as we can. You can then choose to wait or cancel the order, in which case we refund what you paid. Unless otherwise agreed, we deliver no later than 30 days after your order.

8. Right of withdrawal (14 days)

We only accept returns of unopened products in their original packaging, with the bottle's seal unbroken. Faulty or wrongly sent items are handled as a complaint (section 9).

As a consumer you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act (2005:59). The period starts on the day you receive the product. You don't need to give a reason.

How to withdraw: use the Withdraw from purchase form (linked in the footer). You can also email a clear statement to hello@welmira.com or use the Swedish Consumer Agency's (Konsumentverket) standard withdrawal form. Your notice must be sent before the 14 days are up. We send an acknowledgement of receipt by email without undue delay.

What can be returned:

  • An unopened bottle with an unbroken seal, in its original packaging, can be returned within the withdrawal period.
  • A bottle whose seal has been broken cannot be returned. The serum is a sealed product that is not suitable for return for health-protection and hygiene reasons once the seal has been broken (Swedish Distance Contracts Act, 2 kap. 11 § p. 5).
  • A damaged or missing outer box is not a reason for us to refuse the return. We may then deduct an amount matching the reduced value (2 kap. 14 §). Opening the outer box to look at the product does not affect your right of withdrawal.

Returning the product: we reply with the return address and instructions. Send the product back without undue delay and no later than 14 days after your withdrawal notice. A trackable shipment is recommended. You pay the return shipping, except for complaints.

Refund: we refund what you paid within 14 days of receiving your notice, using the same payment method you used, less any deduction for reduced value. We may wait until the product is back or you have shown that it has been sent.

9. Complaints (faulty items)

This is separate from the right of withdrawal. If a product is faulty, damaged in transit or not what you ordered, email hello@welmira.com with your order number and preferably photos. We handle it as the Swedish Consumer Sales Act (konsumentköplagen) requires: we pay for the return and send a new product or refund you. You can complain for three years from delivery, regardless of the seal. Tell us within a reasonable time after you discover the fault; within two months is always considered in time.

10. Using the serum

  • Do a patch test if your skin is sensitive or you are trying the serum for the first time: apply a little to the inside of your forearm and wait 24 hours before using it on your face.
  • Stop using the serum if your skin becomes irritated.
  • For external use only. Avoid contact with eyes. Keep out of reach of children.
  • Keep refrigerated. Use within 3 months of opening (PAO 3M).
  • Read the directions in the digital leaflet before use.

Welmira is not liable for damage caused by using the product contrary to its directions or these terms. This does not limit your rights under mandatory law.

11. Age

You must be at least 18 years old to order from us.

12. Personal data

We process your personal data in accordance with our privacy policy.

13. Force majeure

We are not responsible for delays or failed deliveries caused by events outside our control, such as strikes, natural disasters, pandemics, decisions by authorities or disruptions at carriers or payment providers. We will let you know as soon as we can. If the problem lasts a long time, you can cancel and get your money back.

14. If we disagree

Always contact us first and we will try to sort it out. These terms are governed by Swedish law. If we cannot agree, consumers can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se. ARN only hears cases above certain value limits. Welmira follows ARN's recommendations. Disputes can also be decided by a Swedish general court.

15. Changes

We may update these terms. The terms that applied when you placed your order always apply to your purchase.

16. Contact

Welmira · hello@welmira.com · Stockholm, Sweden

We reply as soon as we can on weekdays. Please include your order number.