Welmira

Withdraw from purchase

We only accept returns of unopened products in their original packaging, with the bottle's seal unbroken. Your 14-day right of withdrawal applies as described below. Faulty or wrongly sent items are handled as a complaint, as the law requires.

Your right to withdraw

As a consumer you can withdraw from your purchase within 14 days of delivery, without giving a reason. The period starts on the day you receive the product.

How to withdraw

  1. Enter your order number and your email address (and your name) in the form below. If you are not withdrawing from the whole order, say which items.
  2. Press Confirm withdrawal. Your withdrawal notice is then sent to us.

Confirmation by email

We send an acknowledgement of receipt to the email address you entered, without undue delay. It includes the content of your notice and the date and time we received it. The acknowledgement confirms that we have received your notice.

What can be returned

  • An unopened bottle with an unbroken seal, in its original packaging, can be returned within the withdrawal period.
  • A bottle whose seal has been broken cannot be returned. The serum is a sealed product that is not suitable for return for health-protection and hygiene reasons once the seal has been broken (Swedish Distance Contracts Act, 2 kap. 11 § p. 5).
  • A damaged or missing outer box is not a reason for us to refuse the return. We may then deduct an amount from the refund that matches the reduced value (2 kap. 14 §). Opening the outer box to look at the product does not affect your right of withdrawal.

Sending the product back

We reply with the return address and instructions. Put the unopened bottle in its original packaging, pack it securely and send it no later than 14 days after your withdrawal notice; a trackable shipment is recommended. You pay the cost of return shipping. For faulty or wrongly sent items we pay, see the complaint section below.

Refund

We refund the amount you paid within 14 days of receiving your notice, using the same payment method you used, less any deduction for reduced value as described above. We may wait until the product is back or you have shown that it has been sent.

Faulty or wrongly sent items (complaint)

This is separate from the right of withdrawal. If a product is faulty, damaged in transit or not what you ordered, contact hello@welmira.com with your order number and preferably photos. We handle it as the Swedish Consumer Sales Act requires: we pay for the return and send a new product or refund you. Your right to complain applies for three years from delivery, regardless of the seal. Tell us within a reasonable time after you discover the fault; within two months is always considered in time.

You can also withdraw by email to hello@welmira.com or with the standard withdrawal form from the Swedish Consumer Agency (Konsumentverket). Full details: Terms of sale and Returns.

Welmira · hello@welmira.com · Stockholm

Withdraw from purchase

Fill in the details below to exercise your right of withdrawal. You don't need to give a reason.

We send the acknowledgement of receipt for your notice to this address.
Shown in your order confirmation, e.g. #1001.
Leave empty if you are withdrawing from the whole order.

When you click “Confirm withdrawal”, your notice is sent and you withdraw from the purchase.

You can also email hello@welmira.com or use the standard withdrawal form from the Swedish Consumer Agency.

We only use these details to handle your request. See our privacy policy.