Returns

We only accept returns of unopened products in their original packaging, with the bottle's seal unbroken. Your 14-day right of withdrawal applies as described below. Faulty or wrongly sent items are handled as a complaint, as the law requires.

Withdraw from purchase: use our online withdrawal form. You'll receive an acknowledgement of receipt by email.

Right of withdrawal

As a consumer you can withdraw from your purchase within 14 days of receiving the product, without giving a reason. The easiest way is the online form at Withdraw from purchase. You can also email hello@welmira.com or use the Swedish Consumer Agency's standard withdrawal form. Your notice must be sent before the 14-day period ends. We reply with the return address and instructions. Send the product back no later than 14 days after your notice. You pay the cost of return shipping, except for complaints.

What can be returned

• An unopened bottle with an unbroken seal, in its original packaging, can be returned within the withdrawal period.
• A bottle whose seal has been broken cannot be returned. The serum is a sealed product that is not suitable for return for health-protection and hygiene reasons once the seal has been broken (Swedish Distance Contracts Act, 2 kap. 11 § p. 5).
• A damaged or missing outer box is not a reason for us to refuse the return. We may then deduct an amount from the refund that matches the reduced value (2 kap. 14 §). Opening the outer box to look at the product does not affect your right of withdrawal.

Refunds

We refund the amount you paid within 14 days of receiving your notice, using the same payment method you used, less any deduction for reduced value as described above. We may wait until the product is back or you have shown that it has been sent.

Faulty or wrongly sent items (complaint)

This is separate from the right of withdrawal. If a product is faulty, damaged in transit or not what you ordered, contact hello@welmira.com with your order number and preferably photos. We handle it as the Swedish Consumer Sales Act requires: we pay for the return and send a new product or refund you. Your right to complain applies for three years from delivery, regardless of the seal. Tell us within a reasonable time after you discover the fault; within two months is always considered in time.

Full details are in our terms of sale.